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Return Policy - Our Merch

 

In the unlikely case you receive a misprinted/damaged/defective item, a claim must be submitted within 1 week after the product has been received. For packages lost in transit, all claims must be submitted no later than 1 week after the estimated delivery date. Claims deemed an error on our part are covered at our expense. To submit a claim, please email support@veginnercooking.com

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The return address is set by default to our facility. When we receive a returned shipment, an automated email notification will be sent to you. If our facility isn't used as the return address, we will be unable to process your return.

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Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

 

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

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If you haven't registered an account on our website and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity (without us issuing a refund).

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We cannot accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders of this nature won’t be available for reshipping and will be disposed of.

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Returns - We advise our customers to contact us before returning any products. We do not refund orders for buyer’s remorse. Return requests will undergo an evaluation to verify whether the product was used, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore we reserve the right to refuse returns at our sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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